Photo by bmevans80
Well, folks, it looks like we’ve been hornswaggled. We reported back in February that a $2 service fee being charged to some Fast Pass holders who use WageWorks or other commuter services to load their passes to their Clipper card each month was a fluke, a mistake, a one-off. Clipper didn’t authorize the surcharge, and MTC, which oversees Clipper, demanded that the commuter service cease charging pass-holders.
Then last week, friend of Muni Diaries Akit (of Akit’s Complaint Department) informed the public that the fee was, in fact, here to stay. Ever the helpful one, Akit also offers a few ways to get around the fee that are, well, less than environmental.
Muni Diaries Editor and WageWorks user Tara received an incredibly confusing email from WW about the fee. Here’s a particularly juicy excerpt:
In order for you to continue to use [the direct load feature], WageWorks must comply with new terms of the program by making you aware of the new processing fee and requiring that you “opt in” by re-electing the direct load feature and agreeing to the new terms and conditions.
Commenter Jeremy and a few others have confirmed that the charge has showed up on the bill for their May passes, also.
Yeah, it’s just $2. But when the agencies in power make the switch to the cards mandatory, sneak this fee in, tell us it was a mistake, then renege and say (in a whisper) that it’s here to stay … and oh, there’s a small increase ($2) in the price of Fast Passes coming this July … sorta makes you feel nickled and dimed, dunnit it?